THE HUNDRED TICKET REFUND PROMISE

 

In the event of cancellation or curtailment of play due to adverse weather, the ECB shall effect any refund or reimbursement which may be due to a Ticket Purchaser in accordance with the following refund policy. If there are 100 balls or less of play and no result, due to adverse weather, on the day for which the Ticket is valid (where the date of the Match has changed, this means the new date of the Match), an automatic full refund of the amount paid for the Ticket will be made to the original credit or debit card using by the Ticket Purchaser to make the purchase of the Ticket(s).

 

The ECB reserves the right to cancel, curtail, postpone or make alterations to the time, date, duration and location of any Match in the event of unforeseen or exceptional circumstances, including (without limitation), any event safety and security concerns, public health concerns or any cause beyond the reasonable control of the ECB. A refund scheme applies for the Match day for which the Ticket is valid (where the date of the Match has changed, this means the new date of the Match) in the following circumstances:

 

a) if spectators are unable to be admitted for any reason (for example, where a Match is to be played behind closed doors due to COVID-19), the ECB will notify the original Ticket Purchaser via email to the email address used by the Ticket Purchaser when creating an online account with The Hundred and automatically refund the amount paid for the Ticket(s) to the original credit or debit card used by the Ticket Purchaser to make the purchase of the Ticket(s). The Ticket Purchaser will not need to contact the ECB to receive this refund. The ECB will refund this amount within 60 days of the date on which the announcement by the ECB is made that spectators are unable to be admitted;

 

b) if social distancing requirements mean that the ECB is unable to honour all of the Tickets purchased or allocated for that Match, the ECB reserves the right to cancel all or some of the Tickets for that Match and to determine which of such Tickets to cancel in its absolute discretion. If the ECB cancels all or any of a Ticket Purchaser’s Tickets, the ECB will notify the original Ticket Purchaser via email to the email address used by the Ticket Purchaser when creating an online account with The Hundred and automatically refund the amount paid for the Ticket(s) to the original credit or debit card used by the Ticket Purchaser to make the purchase of the Ticket(s). The Ticket Purchaser will not need to contact the ECB to receive this refund. The ECB will refund this amount within 60 days of the cancellation of a Ticket Purchaser’s Ticket(s);

 

c) if the original Ticket Purchaser is unable to attend because although the Match for which they have purchased a Ticket is to be played with spectators present, they live in an area which is subject to a local lockdown restricting them from being able to come to the Venue, as verified by checking their postcode registered by the Ticket Purchaser when creating an online account with The Hundred. In such circumstances, provided the Ticket Purchaser contacts the ECB as soon as possible in advance of the Match to request a refund, the ECB will cancel such Ticket(s) and refund the amount paid to the original credit or debit card used by the Ticket Purchaser to purchase the Ticket(s) within 60 days of the Ticket Purchaser contacting the ECB to request a refund;

 

d) if the date of a Match changes, the new date of the Match will be notified to the Ticket Purchaser via email to the email address used by the Ticket Purchaser when creating an online account with The Hundred and the Ticket Purchaser will have 14 days in which to request a refund if he/she cannot attend on the new Match date. If a Ticket Purchaser requests a refund within the 14 day period, the ECB will cancel the Ticket(s) and refund the amount paid to the credit or debit card used to purchase the Ticket(s) within 60 days of the Ticket Purchaser contacting the ECB to request a refund;

 

e) if a Match is postponed and is not rearranged, ECB will notify the original Ticket Purchaser via email to the email address used by the Ticket Purchaser when creating an online account with The Hundred and automatically refund the amount paid for the Ticket(s) to the original credit or debit card used by the Ticket Purchaser to make the purchase of the Ticket(s). The Ticket Purchaser will not need to contact the ECB to receive this refund. The ECB will refund this amount within 60 days of the date on which the announcement by the ECB is made that the postponed Match is not going to be rearranged.

 

Full ticket purchase terms and conditions are available to view here.